I dutifully did this and once again got a message that Google couldn’t verify the account.įive days later I still hadn’t heard anything, so on December 12th I contacted my PR friend again, who at this point had to be getting pretty tired of being my go-between. Completing the account recovery process, will create a case for us to work with.
Please ensure that regardless of whether the user knows the answer to the questions or not, they complete answering all the questions till the end.Enter any contact email address that they have access to and finish the whole verification process.Select approximate date when the account was created and click “Next”.Click on “Try a different question” at every step until they reach the question “When did you create this Google Account?”.On Dec 7th after not hearing from Google, I contacted him again and he gave me this procedure to try, which was pretty much the same procedure I had tried before: He said he had gotten my case escalated and I should hear within 24 hours. On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. As it turned out, it would not be quick at all. If I hadn’t been a journalist with such contacts, I’m not sure what I would have done, but I had them and I used them hoping to resolve this quickly. I was at an impasse and not sure what to do, but use my contacts as a journalist. There was nothing in the email about any recourse. I’m not sure how many ways you have to identify yourself to satisfy Google, but apparently all the ways I had supplied weren’t enough. I followed the procedure, waited for several days (a lifetime without access to my email, calendar, documents) and I was told I was rejected. I was told I was locked out and I would have to make a request to Google to get in. I got to the end of the process expecting to be asked for a new password. I have no idea to be honest and it’s kind of a weird security requirement because seriously, who is going to remember when they opened their Google account to the month if it was over a decade ago? It’s not information people typically keep. I was asked when I first opened my account. I was asked to enter the most recent password I remembered. I had supplied, not one, not two, but three factors of identification, but this was not enough for Google for some reason. I answered it.Īt that point, you would think I had done more than enough to prove that I was who I said I was. I was asked to answer a security question. I responded and was asked to send a confirmation code to my email. I was asked to send a confirmation to my phone they had on file. I clicked ‘Forgot Password’ as I always had. I use different passwords all the time and I forgot which one I had used most recently for Google. About a month ago, I went to sign into Google.
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